I was charged with public drunkenness when I decided to walk home from a bar. As I was in the military and studying for the bar exam, it could have had a serious impact on my future. Richard was my initial contact with his law firm, called me before any of the other attorneys I'd queried for assistance replied at all. He worked around his usual payment structure to accommodate my situation. His response time on phone calls and emails was immediate, and he never let a question I had go unanswered.